SERVICE AGREEMENTS
CUSTOMER VALUE AGREEMENTS FOR YOUR CAT® USED MACHINE
THE PROTECTION YOU NEED TO MAXIMIZE PRODUCTIVITY AND REDUCE DOWNTIME
For extra peace of mind when buying used equipment, add a Toromont Cat Customer Value Agreement (CVA).
Customer Value Agreements are a hassle‑free way to maximize your equipment lifecycle, with comprehensive parts, service, and maintenance solutions that make ownership easy. By removing the maintenance burden from your shoulders, our CVAs let you focus on what you do best—running your business.
CUSTOMER VALUE AGREEMENT BENEFITS:
Parts delivered on schedule
Planned maintenance kits arrive right when you need them, aligned with your machine’s hour intervals.
Connected machine data and insights
Stay in control of your operation with Cat® technologies like VisionLink® and Cat Inspect. Access real‑time machine data—including hours, fuel usage, and maintenance alerts—to monitor equipment health anytime, anywhere.
Flexible payment options
Enjoy hassle‑free ownership with flexible ways to pay—whether by rolling your CVA into your machine payment, using your Cat® Card, or arranging financing through Cat Financial.
Fluid analysis services
Proactive service to monitor the health of your equipment and prevent failures, including SOS subscription.
Condition monitoring
CVA condition monitoring uses data and expert support to predict failures and enable timely maintenance.
Maintenance parts and labour
Toromont Cat labour on eligible machines, both maintenance and repair parts are covered. Expert troubleshooting, diagnostics and repairs with machine and component protection (EPP coverage).
When it comes to running a successful operation, one thing is for sure — the best way to stay ahead, is to plan ahead. Nobody has time for downtime. Every minute a machine sits, you’re losing money and momentum.
That’s why, in addition to the Cat® Services Commitment exclusive with a CVA, we offer Toromont Fast Track — built around one simple promise: next‑day parts, two‑day repairs, or when you say so, and getting you back to work faster.
TOROMONT FAST TRACK
Toromont Fast Track* ensures rapid access to parts, priority service, hassle-free warranty repairs and updates, and real‑time repair updates — so you’re back to work faster.
CONVENIENCE CVA
- Common maintenance and repair parts Next Day or when you say so, otherwise you’ll receive Cat Credits
- Most advanced remote firmware updates at no cost
- Maintain full asset reporting capabilities at no additional cost (Product Link)
- All parts and service quotes come with a 60-day price guarantee
PERFORMANCE CVA
- All the Convenience CVA values plus:
- One year of complimentary warranty
- Priority service in-shop or in the field, with jobs completed in two days or when you say so—guaranteed. If not, you’ll receive Cat Credits of $1,000 per repair.
- Progress updates so your team knows exactly when your machine is being serviced and how soon you can get it back.
CONFIDENCE CVA
- All the Performance CVA values plus:
- If downtime exceeds five working days, we’ll match it with up to three months of rental support—at 50% off the rental rate.
* Terms and conditions apply, contact the dealer for information.
SERVICE AGREEMENTS GIVE YOU PROTECTION, PRODUCTIVITY AND PEACE OF MIND.
CHOOSE A PROTECTION PLAN THAT WORKS THE WAY YOU WANT
To learn more about our Customer Value Agreements and Toromont Fast Track – our services commitment exclusive to Toromont Cat CVA owners, fill out the form below and one of our representatives will get in touch.